Wilson Hot Water: Warranty Documentation
Click on the product below to view relevant warranty documentation:
A5
Dairy RF Series Owners Manual
Electronic Cuppa 2.5-10L
Electronic Cuppa 15-60L
Hydralux
MP Series
MPGAS
MPISV 10-Year
MPE and MPS Series Heater
OV standard and FRS
SF standard and FRS
SuperX
Wilson Heat Pumps: Warranty Policy
Warranty Conditions
a) The Wilson Heat Pumps Heat Pump Water Heater System must be installed in accordance with the installation instructions supplied with the Heat Pump Water Heater System and in accordance with all relevant statutory and local requirements of the state in which the water heater is installed.
b) Where a failed component or Heat Pump Water Heater System is replaced under warranty, the balance of the original warranty period will remain effective. The replaced part or Heat Pump Water Heater System does not carry a new warranty.
c) Where the Heat Pump Water Heater System is installed outside the boundaries of a metropolitan area as defined by Wilson Heat Pumps Pty Ltd or further than 25 kilometres from an accredited service agent, the cost of transport, insurance and travelling costs between the nearest accredited service agent’s premises and the installed site shall be the owner’s responsibility.
d) Where the Heat Pump Water Heater System is installed in a position that does not allow safe, ready access, the cost of accessing the site safely, including the cost of additional materials handling and/or safety equipment, shall be the owner’s responsibility.
e) The warranty only applies to the Heat Pump Water Heater System and original or genuine (company) component replacement parts and therefore does not cover any plumbing or electrical parts supplied by the installer and not an integral part of the Heat Pump Water Heater System. Such parts would include pressure limiting valve, isolation valves, non-return valves, electrical switches, pumps or fuses.
f) The Heat Pump Water Heater System must be sized to supply the hot water demand in accordance with the guidelines in the Wilson Heat Pumps Pty Ltd Heat Pump Water Heater System literature.
Warranty Exclusions
a) Repair and replacement work will be carried out as set out in the Wilson Heat Pumps Pty Ltd Heat Pump Water Heater System warranty. However, the following exclusions may void the warranty and may incur a service charge and/or cost of parts:
b) Accidental damage to the Heat Pump Water Heater System or any component, including: Acts of God, failure due to misuse, incorrect installation, attempts to repair the water heater other than by a Wilson Heat Pumps Pty Ltd accredited service agent or the Wilson Heat Pumps Pty Ltd service department.
c) Where it is found there is nothing wrong with the Heat Pump Water Heater System; where the complaint is related to excessive discharge from the temperature and/or the pressure relief valve due to high water pressure; where there is no flow of hot water due to faulty plumbing; where water
leaks are related to plumbing and not the Heat Pump Water Heater System or its components; where there is a failure of electricity or water supplies; where the supply of electricity or water does not comply with relevant codes or acts.
d) Where the Heat Pump Water Heater System or its component has failed directly or indirectly as a result of excessive water pressure.
f) Where the Heat Pump has rusted as a result of a corrosive atmosphere;
e) Overflow vent drain has not been installed or is blocked or corroded
g) Where the unit fails to operate as a result of ice formation in the pipework to or from the Heat Pump Water Heater System.
h) Where the Heat Pump Water Heater System is in a position that does not comply with the Heat Pump Water Heater System installation instructions or relevant statutory requirements, causing the need for major dismantling or removal of cupboards, doors or walls, or use of special equipment to bring the Heat Pump Water Heater System to floor or ground level or to a serviceable position.
i) Repair and/or replacement of the Heat Pump Water Heater System due to scale formation in the waterways or the effects of either corrosive water or water with a high chloride or low pH level when the water heater has been connected to a scaling or corrosive water supply or a water supply with a high chloride or low pH level as outlined in the Owner’s Guide and Installation Manual.
j) Warranty service is provided to the original owner of the equipment only.
k) Subject to any statutory provisions to the contrary, this warranty excludes all claims for damage to furniture, carpets, walls, foundations or any other consequential loss either directly or indirectly due to leakage from the Heat Pump Water Heater System, or due to leakage from fittings and/or pipework of metal, plastic or other materials caused by water temperature, workmanship or other modes of failure.
Warranty Period
Subject to the Warranty Conditions and Exclusions stated above, your Wilson heat pumps Pty Ltd Heat Pump Water Heater System is warranted in a Residential application as follows:
Heat pump unit – Wilson heat pumps Pty Ltd warrants all parts labour on the WILSON HEAT PUMPS PTY LTD water heater system for a period of 6 (Six) years from date of installation. Labour costs are paid directly to the servicing contractor per the payment cost schedule published by Wilson heat pumps Pty Ltd and revised from time to time at Wilson heat pumps Pty Ltd’s requirement.
Tank unit – Wilson heat pumps Pty Ltd warrants that the tank will be free from defects for 10 years at 100% replacement, In a Commercial or Industrial application, the warranty period on both Heat Pump unit and Tank is reduced to 1 (One) year only with no Labour warranty.